GroceryPK.com – Delivery Policy
At GroceryPK.com, we aim to deliver fresh, quality groceries to your doorstep quickly and safely. Please read our Delivery Policy to understand how our shipping and delivery system works.
1. Delivery Areas
We currently deliver in:
- All major cities of Pakistan
- Local areas & towns (depending on courier availability)
For remote or non-serviceable locations, delivery time may take longer.
2. Delivery Time
Standard Delivery
- Same-day delivery for orders placed before 12:00 PM (in selected cities)
- Next-day delivery for orders placed after cutoff time
- Delivery time: 24 – 72 hours for other locations
Fresh & Frozen Items
- Delivered same day or next day depending on availability and location.
3. Delivery Charges
- Free Delivery on orders according to policy
- Orders below described amount may include a delivery fee based on your city/location.
- Exact charges will be shown at checkout.
4. Cash on Delivery (COD)
Available for all orders
Exact payment must be made at delivery time
The rider may call before arrival
5. Order Confirmation
- Orders are confirmed through phone call, SMS, or WhatsApp.
- Unconfirmed orders may be cancelled automatically.
6. Delivery Attempts
- If the customer does not respond or is unavailable, the rider will try 2 times.
- Failed delivery attempts may lead to cancellation.
7. Delays in Delivery
Deliveries may be delayed due to:
- Weather conditions
- Road blockage
- Public holidays
- High order volume
- Courier delays (for inter-city shipments)
We always try to deliver as soon as possible.
8. Packaging & Freshness Guarantee
- All goods are packed securely
- Fresh, frozen, and fragile items are handled with special care
- If any item arrives damaged, stale, or melted, please report within 24 hours for replacement
9. Delivery Tracking
You can track your order via:
- SMS tracking link
- WhatsApp update
- Account dashboard on GroceryPK.com
10. Changes in Address or Delivery Time
If you need to change the delivery address or time:
- Contact us within 1 hour after placing your order
- Changes after dispatch are not guaranteed
