At GroceryPK.com, customer satisfaction is our top priority. We offer a 14-Day Easy Return Policy with No Questions Asked, ensuring a simple, stress-free experience.
Return Policy
1. Eligibility for Return
You can return any product within 14 days of delivery if:
- You received a damaged product
- You received the wrong item
- The product is expired or leaked
- You are not satisfied with the item (No questions asked)
2. Items Not Eligible
Following products cannot be returned:
- Fresh produce (fruits, vegetables, bread, dairy, meat)
- Items that have been opened or used
- Products without original packaging
- Clearance or final sale items
3. Return Process
- Visit GroceryPK.com > My Account > Orders
- Select the order and click Request Return
- Our team will schedule a pickup or request you to drop at the nearest partner point
- After receiving the item, your refund will be processed within 24–48 hours
4. Refund Methods
Refunds will be issued through:
- Wallet (Fastest)
- Bank Transfer
- Easypaisa / JazzCash
- Store Credit
5. No Return Fee
There is no return or pickup fee for eligible products.
Benefits & Advantages of GroceryPK.com’s 14-Day Easy Return Policy
1. Higher Customer Trust
Customers feel confident knowing they can return items without interrogation or hassle.
2. Faster Refunds
Wallet refunds within 24–48 hours, faster than most competitors.
3. Zero Stress Shopping
Customers can order new items without fear of quality issues or wrong products.
4. Stronger Customer Loyalty
No-question returns promote repeat shopping and long-term customer satisfaction.
5. More Secure Than Cash-on-Delivery Shoppers Expect
People can shop online comfortably knowing their money is protected.
