Terms & Conditions – GroceryPK.com
Pakistan’s #1 Online Grocery Store
Welcome to GroceryPK.com. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.
1. Introduction
These Terms & Conditions govern your use of GroceryPK.com and any services or purchases made through our platform. By using the site, you agree to follow all policies, rules, and guidelines mentioned here.
2. Eligibility to Use
You must be:
- 18 years or older
- Using the website with accurate information
- Authorized to make purchases and payments
We reserve the right to refuse service to anyone for any reason.
3. Product Availability & Pricing
- All products listed are subject to availability.
- Prices may change without notice based on market rates, stock, and supplier updates.
- In case of incorrect pricing due to system error, we reserve the right to cancel any order.
4. Orders & Confirmation
- An order is considered confirmed only after you receive an order confirmation via email, SMS, or WhatsApp.
- GroceryPK.com may cancel an order if stock is unavailable, payment fails, or delivery is not possible.
5. Delivery Policy
- Delivery times vary based on your location.
- Delays may occur due to weather, traffic, or operational issues.
- Delivery charges may apply depending on the city or order amount.
6. Payments
We offer multiple payment methods, including:
- Cash on Delivery (COD)
- Digital payments (JazzCash, Easypaisa, or selected gateways)
- Debit/Credit Card (if supported)
Payment must be made in full before order processing (except COD).
7. Returns, Refunds & Replacement
You may request a return or replacement for:
- Wrong product delivered
- Damaged product
- Expired items
Non-returnable items:
- Fresh fruits
- Vegetables
- Dairy products
- Meat & frozen items
Refunds (if applicable) will be processed within 3–7 business days.
8. User Responsibilities
By using GroceryPK.com, you agree that you will not:
- Provide false information
- Attempt to damage, hack, or misuse the site
- Violate any Pakistani laws while using our service
- Share misleading or abusive content
9. Account Information
You are responsible for maintaining:
- Confidentiality of your account
- Password security
- Preventing unauthorized access
GroceryPK.com is not responsible for misuse due to shared login details.
10. Privacy Policy
Your personal information (name, phone number, address) is kept confidential and used only for processing orders.
We never sell or share your data with third parties except for delivery or payment processing.
11. Cancellation Policy
You may cancel your order before dispatch by contacting support.
Once the order is shipped, cancellation is not possible.
12. Limitation of Liability
GroceryPK.com is not liable for:
- Delivery delays
- Product availability
- Website downtime
- Losses arising from misuse of the website
13. Intellectual Property
All content on GroceryPK.com—including logo, text, graphics, and images—is our property.
Unauthorized copying or reuse is prohibited.
14. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Continued use of the website means acceptance of updated terms.
15. Contact Information
If you have any questions or concerns, contact us:
Email: support@grocerypk.com
Phone: +92 344 4446777
WhatsApp: +92 344 4446777
